Announcements In The JS Help Desk!

Announcements

From your agent dashboard, navigate to the Agent Dashboard > Dashboard Menu > Announcements. On the announcements page, you will find various options for the agent to manage the announcements. All details about announcements and how the agent manages them are discussed here.

The Announcements feature in JS Help Desk is a powerful tool designed to help agents communicate important messages, updates, and announcements to users directly within the help desk system. These announcements can serve a variety of purposes, such as company-wide updates, security alerts, compliance reminders, system maintenance schedules, or policy changes. The feature ensures that crucial information reaches all users without the need for separate email communications.

Search

You can use the search filter to find the announcement quickly. You can search by Announcement Title or select a specific Category.  Simply choose a category from the dropdown, and clicking on the Search button will display the announcement corresponding to that criterion. The Reset button clears the filters and restores the full list of announcements.

Listing

From the agent panel, announcements can be managed through a clean and intuitive interface. As seen in the screenshot, the interface lists all existing announcements in a tabular format with columns such as Title, Category, Status, Created Date, and Actions. This view gives the agent a quick overview of what messages are currently active, their publishing status, and options to edit or remove them.

• Title: Name of the announcements.
• Category: This shows the announcement belongs to which category.
• Status: A green checkmark means the article is active and visible to users.
• Created: It represents the creation date of the announcement.
• Action: You can update or delete the announcement anytime using the action buttons on the right side.