Add Banned Email In The JS Help Desk!

Add Banned Email

Now, let’s walk through the step-by-step process of adding a banned email from the admin end. From your admin dashboard, navigate to the Admin Dashboard > Dashboard Menu > Add Banned Email to start adding a response effectively. On the ‘Add Banned Email’ form, we will provide all the necessary details for adding a response.

Adding a banned email is a simple process. The admin can enter the email address that needs to be blocked. For instance, if an organization receives repeated spam tickets from spammer123@gmail.com, the admin can immediately ban this email, preventing any future ticket submissions from that account. This proactive approach saves agents from wasting time dealing with unwanted requests.

This feature is especially important in maintaining the security and integrity of your help desk. By banning known spammers or abusers, admins can protect agents from unnecessary workload and ensure that genuine customer queries are handled without distraction. It also helps keep the system free from fraudulent requests, which could otherwise slow down operations and frustrate both agents and customers.