Widgets In The JS Help Desk!
Widgets
In JS Help Desk, the Widgets feature allows you to place helpful, interactive elements on your website or dashboard, making it easier for users and agents to interact with the help desk system. Widgets act as shortcuts or information blocks that provide quick access to important areas, saving users from navigating through multiple pages. They also improve usability, visibility, and efficiency by displaying live data and support options where they’re most needed.
On the admin side, widgets are extremely useful for ticket monitoring. A dashboard widget might display counts of Open, Pending, Overdue, or Closed Tickets in real time. This allows admin to see at a glance how many tickets are waiting for them, which ones are urgent, and how their workload is distributed.