Add Department In The JS Help Desk!

Add Department

Now, let’s walk through the step-by-step process of adding a department from the agent end. From your agent dashboard, navigate to the Agent Dashboard > Dashboard Menu > Departments > Click on the Add Department button to start adding a department effectively. On the ‘Add Department’ form, we will provide all the necessary details for adding a department.

The Add Department feature in JS Help Desk allows agents to create and manage distinct categories for handling support tickets. If your business handles a wide range of customer inquiries. By dividing tickets into relevant departments like Support, IT, Finance, or HR, you ensure that each query is directed to the right team, increasing efficiency and improving response times.

• Title: This opens a form where you can input the Department Name (e.g., “Sales Support”).
• Outgoing Email: That will be used when replying to tickets from this department.
• Receive Email: Set the receive email option to YES/NO from this field.
• Signature: You can switch between the visual editor and code editor for more formatting flexibility in the signature section.
• Append Signature: If this is checked, the signature you write in the Signature box will be automatically added to every ticket response sent by the agent.
• Status: Here you can choose whether the department should be “Enabled” or “Disabled.”
• Default: You can also set a department as the Default, meaning it will be automatically selected when no other department is specified during ticket submission.

After filling in all the relevant fields, simply click the green “Save Department” button at the bottom of the form. The system will validate the inputs and create the new department. If any required information is missing or incorrect, a notification will alert you to fix it before submission.