Downloads In The JS Help Desk!
Downloads
From your user dashboard, navigate to User Dashboard > Dashboard Menu > Downloads. This is a downloads listing page for the user; any registered user can view the downloads here.
Search
You can use the search filter to find the downloads. You can search by Title. Filling in the search fields and clicking on the Search button will display the downloads corresponding to that criterion. The Reset button clears the filters and restores the full list of downloads.
Categories
The system displays Categories with clear icons such as “Downloads”. These serve as entry points for browsing articles grouped by topics. Categories help users narrow down the type of support content they need, whether it’s general information, troubleshooting guides, or technical documentation.
Clicking on any of these categories will expand the section. As shown in the interface, the downloads are structured with clear categorization. At the top, a labeled section titled “Downloads”. Within this category, the downloaded articles are shown below in an image. The user can view the article’s detail page by clicking on the title.
Downloads Section
Further down, users can explore the Downloads Section, which lists all available download articles under different headings. These sections include entries like Setup Guide PDF, Driver Installer, and Troubleshooting Checklist.