Agent Menu In The JS Help Desk!

Agent Menu

As an administrator, navigate to the Admin Dashboard > Dashboard Menu > Configurations > Agent Menu. On the configurations page, you will find various configurations that the admin can use to manage the JS Help Desk dashboard links.

Dashboard Links

Open Ticket

Admin controls the visibility of the “Open Ticket” link on the control panel for agents.

My Tickets

Admin controls the visibility of the “My Tickets” link on the control panel for agents.

Roles

Admin controls the visibility of the “Roles” link on the control panel for agents.

Agent

Admin controls the visibility of the “Agent” link on the control panel for agents.

Department

Admin controls the visibility of the “Department” link on the control panel for agents..

Category

Admin controls the visibility of the “Category” link on the control panel for agents.

Knowledge Base

Admin controls the visibility of the “Knowledge Base” link on the control panel for agents.

Download

Admin controls the visibility of the “Download” link on the control panel for agents.

Announcement

Admin controls the visibility of the “Announcement” link on the control panel for agents.

FAQ’s

Admin controls the visibility of the “FAQ’s” link on the control panel for agents.

Mail

Admin controls the visibility of the “Mail” link on the control panel for agents.

My Profile

Admin controls the visibility of the “My Profile” link on the control panel for agents.

Agent Reports

Admin controls the visibility of the “Agent Reports” link on the control panel for agents.

Department Reports

Admin controls the visibility of the “Department Reports” link on the control panel for agents.

Feedbacks

Admin controls the visibility of the “Feedback” link on the control panel for agents.

Login/Logout Button

Admin controls the visibility of the “Login/Logout” link on the control panel for agents.

Ticket Total Count

Admin controls the visibility of the “Ticket Total Count” on the control panel for agents.

Ticket Statistics

Admin controls the visibility of the “Ticket Statistics” on the control panel for agents.

Latest Tickets

Admin controls the visibility of the “Latest Tickets” on the control panel for agents.

Help Topic

Admin controls the visibility of the “Help Topic” on the control panel for agents.

Canned Response

Admin controls the visibility of the “Canned Response” on the control panel for agents.

Erase Agent Data

Admin controls the visibility of the “Erase Agent Data” on the control panel for agents.

Export Ticket

Admin controls the visibility of the “Export Ticket” on the control panel for agents.

Top Menu Links

Home

Admin controls the visibility of the “Home” link at the top menu for the agent.

Tickets

Admin controls the visibility of the “Tickets” link at the top menu for the agent.

Open Ticket

Admin controls the visibility of the “Open Ticket” link at the top menu for the agent.

Login/Logout Button

Admin controls the visibility of the “Login/Logout” link at the top menu for the agent.