Add Canned Response In The JS Help Desk!
Add Canned Response
Now, let’s walk through the step-by-step process of adding a canned response from the admin end. From your admin dashboard, navigate to the Admin Dashboard > Dashboard Menu > Add Canned Response to start adding a response effectively. On the ‘Add Canned Response’ form, we will provide all the necessary details for adding a response.
Adding a new canned response is simple. Just click the “Add Canned Response” button. You’ll be prompted to enter the Title, Department, Detailed Content (via a rich-text editor), and Status. This allows you to manage canned responses in a structured way.
- Title: Name of the canned response.
- Department: Select the department from the combo box. This shows the canned response belongs to which departments.
- Detailed Content: The content section is a rich-text editor where you can write detailed information, instructions, or guides. You can use formatting tools like headings, bold, bullet points, and hyperlinks to enhance readability.
- Status: The Status setting lets you choose whether the canned response is Active or Disabled.
After filling in all the relevant fields, simply click the green “Save Canned Response” button at the bottom of the form. The system will validate the inputs and create the new canned response. If any required information is missing or incorrect, a notification will alert you to fix it before submission.