Add Category In The JS Help Desk!

Add Category

Now, let’s walk through the step-by-step process of adding a category from the admin end. From your admin dashboard, navigate to the Admin Dashboard > Dashboard Menu >Add Category > to start adding a category effectively. On the ‘Add Category’ form, we will provide all the necessary details for adding a category.

• Category Name: The first mandatory field is Category Name, where you specify the name of the category.
• Parent Category: Next is the Parent Category dropdown, which enables hierarchical categorization. This is especially useful when you want to create sub-categories under a broader category.
• Logo: You also have the option to upload a logo for each category, which can be used for branding or visual distinction in the user interface.
• Category For: Below that, you can define the purpose or visibility of the category by checking boxes like Knowledge Base, Downloads, Announcement, and FAQs. For example, if you’re creating a category meant to store help articles, you would check “Knowledge Base”. If you’re creating a category to house downloadable user manuals or software updates, you’d check “Downloads”. This allows you to control where the category appears in the help desk system.
• Status: Here, you can choose whether the category should be Active or Disabled.