Add Announcement In The JS Help Desk!

Add Announcement

Now, let’s walk through the step-by-step process of adding an announcement from the agent’s end. From your agent dashboard, navigate to the Agent Dashboard > Dashboard Menu > Announcements > Click on the Add Announcement button to start adding an announcement effectively. On the ‘Add Announcement’ form, we will provide all the necessary details for adding an announcement.

Adding a new announcement is simple. Just click the “Add Announcement” button. You’ll be prompted to enter the Title, Parent Category,  Description (via a rich-text editor), Status, and Visible. This allows you to manage content in a structured way. For example, under a Support category, you might add an announcement like “HR Policies,” complete with step-by-step instructions and screenshots.

• Category: Select category from the drop-down menu. Categories help group similar topics together for easy navigation.
• Title: Enter the title of the announcement.
• Description: The description section is a rich-text editor where you can write detailed information, instructions, or guides. You can use formatting tools like headings, bold, bullet points, and hyperlinks to enhance readability.
• Status: The Status setting lets you choose whether the article is Active or Disabled.
• Visible: The Visible dropdown lets you define who can view the article. This can be particularly useful if certain content is meant only for logged-in users/visitors or logined users only.

Visible to “Logged-in user / Visitor”

When you choose “Logged-in user / Visitor”, the announcement article is made publicly accessible. This means:

• Anyone can view the article, whether they are logged into your system or just visiting your site.

• This setting is useful when you want to maximize accessibility and provide open support to all users, including potential customers or guests browsing your platform.

Visible to “Logged-in user only.”

Selecting “Logged-in user only” restricts access to the announcement article so that only authenticated users (users who are logged into the system) can view it. This is useful when the content is: Sensitive or intended for registered clients.

• This setting helps you ensure that unauthorized users do not gain access.