Canned Response In The JS Help Desk!

Canned Response In The Add Ticket Form

To insert pre-written replies or disclaimers. For instance, when dealing with a common issue like “Account/Login Problem”, a pre-written step-by-step solution can be appended to save time.

Canned Response In The Ticket Detail Page

Canned Response is a predefined reply or template that support agents can quickly use to respond to commonly asked questions or recurring issues. This feature is essential for improving the efficiency, consistency, and speed of customer support interactions.

This video is helpful for a better understanding.