Maximum Open Tickets Per User In The JS Help Desk!
Maximum Open Tickets Per User
From your admin dashboard, navigate to the Admin Dashboard > Dashboard Menu > Configurations > Ticket Settings > Maximum Open Tickets. All details about the maximum open tickets and how the admin manages them are discussed here.
In JS Help Desk, the Maximum Tickets per User feature allows administrators to control how many active tickets a single user can have open at the same time. This is a very practical feature for maintaining order in your support system, preventing spam, and ensuring that your team isn’t overwhelmed by multiple duplicate requests from the same user. When you set a maximum ticket limit (for example, 25 tickets per user), the system will not allow that user to create a new ticket once they already have 25 open tickets.
For example, let’s say you’ve set the limit to 5. If a customer named Alex already has 5 open tickets (maybe “Payment Issue,” “Login Error,” “Refund Request,” “Feature Suggestion,” and “Account Update”). When the system hits the maximum ticket threshold, users attempting to create a new ticket (“sixth ticket”) will see a message explaining that the limit has been reached.