Ticket Settings In The JS Help Desk!

Ticket Settings

As an administrator, navigate to the Admin Dashboard > Dashboard Menu > Configurations > Ticket Settings. On the configurations page, you will find various configurations that the admin can use to manage the JS Help Desk. This page has all the ticket configurations on the JS Help Desk. Anything that affects both the user side and the agent side is listed here.

Ticket Settings

Ticketid Prefix

Set a prefix for a custom ticket ID.

Ticketid Sequence

Choose whether the ticket ID should be Sequential or Random.

Ticketid Suffix

Set the suffix for the custom ticket ID.

Maximum Tickets

This configuration controls the number of tickets allowed to a user. The Maximum Tickets option restricts how many total tickets a user can create.

Maximum Open Tickets

This configuration controls the number of open tickets allowed to a user.

Reopen Ticket Within Days

This configuration controls the number of days during which a ticket can be reopened.

Multiforms Popup For New Tickets

The Multiforms Pop-up For New Tickets option controls how users interact with ticket forms. You can choose to show a multiform pop-up when creating a new ticket or directly open the default form.

User Can Print Ticket

This configuration controls user’s print ticket is from the ticket detail or not.

Allow Users To Reply Via Email On Closed Tickets

Select whether users can reply to closed tickets via email or not.

Show Admin OR Agent Email On Ticket Reply

Select whether users can see the email of the administrator or the agent on ticket reply.

Ticket Replies Ordering

Set the default ordering for ticket replies in the detail page.

Show Anonymous Name On Ticket Reply

Select whether users can see the name of the administrator or agent on the ticket reply.

Show Message Read Icon for Admin On Ticket Detail

Select whether the message read icon is displayed to the administrator on the ticket detail.

Show Message Read Icon For Agents on Ticket Detail

Select whether the message read icon is displayed to agents on the ticket detail.

Show Message Read Icon For Users On Ticket Detail

Select whether the message read icon is displayed to users on the ticket detail.

Ticket Auto Closes

Set the number of days. The ticket auto-closes if the user does not respond within the given days.

Show Ticket Delete Button

Select whether users can see the ticket delete button or not.

New Ticket Message

This message will show on the new ticket.

Ticket Listing

Ticket Listing Ordering

Set default ordering for ticket listing.

Ticket Listing Sorting

Set default sorting for ticket listing.

Closed info. On Admin Closed Tickets

By enabling this option, an admin can know who closed the ticket and when that ticket was closed.

Closed info. On Agent Closed Tickets

By enabling this option, an agent can know who closed the ticket and when that ticket was closed.

Closed info. On User Closed Tickets

By enabling this option, a user can know who closed the ticket and when that ticket was closed.

Assigned info. On Admin Tickets

By enabling this option, an admin can know to whom the ticket has been assigned.

Assigned info. On Agent Tickets

By enabling this option, an agent can know to whom the ticket has been assigned.

Assigned info. On User Tickets

By enabling this option, a user can know to whom the ticket has been assigned.